We not only want you to enjoy our coffee and products, but also want to offer you the best online shopping experience in every way. Please refer to our customer service options for more information or contacts us with any inquiries.

Juan Valdez Account
Payment Methods
Promotions & Discounts
Ship to Multiple Addresses
Tax Information

Juan Valdez Account

A juanvaldezcoffeeonline.com account enables you to enjoy an enhanced shopping and checkout experience. It helps us recognize you and retain your shopping preferences and enables you to manage and change your account settings.

Payment Methods

We accept all VISA, MasterCard, American Express and Discover credit cards, as well as payments through Pay-Pal accounts. Paying online with a credit card is easy and safe.

Promotions & Discounts

Promotion codes may be redeemed at any point throughout the ordering process. Simply enter your promotion or source code and your promotional discount will be factored into your order and reflected in your order summary.

Please note that promotions and offers may not be combined.

Ship to Multiple Addresses

We are happy to ship items to more than one address. Unfortunately, we cannot do so online within a single order at this time. If you would like to place an order with multiple delivery addresses, you may enter separate orders on our Web site.

We apologize for any inconvenience this may cause and promise to make this process easier in the future. Check back soon!

Tax Information

SALES TAX

All orders shipped to addresses in Georgia, Iowa, Florida, New Jersey, New York or Washington DC will be subject to sales tax in accordance with state law. Orders shipped elsewhere will not be charged the sales tax. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.

Shipping Charges
Delivery Information
Easy Returns

Shipping Charges

Transportation charges vary, depending on the shipping company (Fedex or UPS) you are sending the goods with, the total of the shipment, delivery time and destination.

Delivery Information

We identify the most efficient shipping carrier for your order. The carriers we use are UPS and Fedex.

juanvaldezcoffeeonline.com ships most in-stock order to U.S. within 3 to 5 business days.. Shipping options are provided during checkout. Standard shipping rates are shown below.

Do you have an account?

If you completed online-purchase with juanvaldezcoffeeonline.com, you may be able to track all purchases

Easy Returns

Returns are easy and convenient. You may return your purchase within thirty days of purchase for a refund or replacement. Please contact Customer Contact Center at 800-955-9100 and they will process the return at no cost. Fill out the return section on your order’s packing slip and send it back to us in new condition!

You will receive your credit within Thirty business days.

Privacy, Security and Email
Safe Shopping Guarantee

Privacy, Security and Email

Introduction

We strive to protect your privacy. This privacy statement will help you understand what we may do with any personal information we obtain from you. By providing your personal details to us, you agree to our Privacy Statement. If you do not agree to this statement, please do not provide us your personal information. This privacy statement is incorporated into, and is part of, the Terms and Conditions that govern your overall use of the site. We will use your information for the purposes set out below. You will have an opportunity to unsubscribe whenever we communicate with you.

If you have questions or concerns regarding this statement, please contact NFCGC, LLC at 8333 NW 53rd Street, Suite 450 Doral, FL 33166 or email customer.service@juanvaldezcafe.com. We advice you to regularly check this page in order to ensure you have read the most recent version.

Last revised: August 2019.

1. What is Personal Information?

Personal information is information about an identifiable individual, as defined by applicable law. It does not include aggregated information that does not allow you to be identified, nor does it include business contact information such as your name, title, business address and business phone number.

2. Collecting Personal Information

You decide what personal information you want to provide. We will only collect the personal information that you choose to provide. Where possible, we will enable you to select the use we give to this information (for example, by choosing to opt-in or opt-out of receiving special promotional offers from juanvaldezcoffeeonline.com).

You may choose to provide us personal information if, for example, you contact us with an enquiry; register on the site or fill out a survey or other form with your personal information; request information from us; participate in a competition; post information on public areas of the site or take advantage of a promotion. You have the opportunity to decide whether or not to receive communications from us at any point we request information about you. By providing us personal information you fully understand and clearly consent to the transfer of such personal information to, and the collection and processing of such information in, other countries or territories. Any such transfer and processing will be in accordance with this privacy statement.

3. Use of Cookies

As many other websites, we use cookies to help us gather information from the users who visit our site.

A cookie is a small data file that our server sends to your browser when you visit the site. Using cookies helps us facilitate the use of certain aspects of the site. You can delete cookies at any time and you can set up your browser to reject or disable them. Note that if you do disable cookies, some of the site’s functions might not work correctly. We may use the information acquired through cookies for the following purposes:

Traffic monitoring, e.g.: the IP address from which you access the site, the type of browser and operating system used to access the site, the date and time you access the site, the pages you visit, the Internet address of the website from which you access the site, and repeat visitors for statistical / analytical purposes.

Anonymous tracking of interaction with online advertising, e.g. to monitor the number of times that a banner ad is displayed and the number of times it is clicked.

We may connect the information that we collect through cookies with other personally identifiable information that you provide us. Such purposes are:

To customize or personalize your experience of the site, for example, so that we can greet you by name.

For transactional purposes, such as credit card sales.

To make our communications as relevant as possible by monitoring your use of our website(s). For example, by emailing you communications relevant to the segments of the site that you visit more often or by informing you about features of the site that you have yet to access.

4. Use of Information

We will use the information we collect in the following ways:

Marketing Communications. We may use your personal information to contact you regarding the products and services of juanvaldezcoffeeonline.com and of our subsidiaries, affiliates, parent companies and any of their related businesses. However, you will be able to decide whether or not to receive such communications when you first provide personal information. You will also have the opportunity to unsubscribe whenever we contact you or at any time you prefer (see “Unsubscribe, access, questions and further information” below).

Marketing Analysis. We may use your information for internal marketing analysis. For example, to assess trends amongst our consumers or to measure the amount of traffic our websites are having. We may also share non-personal information with others, such as advertisers, in aggregate anonymous form, meaning that the information will not contain any personally identifiable information about you. Only with your consent will we share your personally identifiable information with third parties for marketing analysis.

Transactional Purposes. We may use your personal information to answer your inquiries and requests. Similarly, to manage transactions, such as credit card payments, for the goods you purchase from us or from any of our agents and for the fulfillment of such transactions (e.g. delivery). An authorized vendor may use the personal information you provide to fulfill such orders.

Third Party Offers. We may allow carefully selected organizations to send you marketing and promotional information that may be of your interest. In such circumstances, your personal information may be disclosed to these organizations, which will be bound by confidentiality obligations and restrictions on use consistent with this privacy statement. We will obtain your permission prior to sending such communications.

Public (or Interactive) Areas of the Site. Information that you post on, or through, the site’s public areas (e.g., chat rooms, bulletin boards and discussion groups) are generally accessible to, and may be collected and used by, others. This may result in unsolicited messages or contact from others. Users are encouraged to exercise caution when providing personal information about themselves in public (or interactive) areas of this site.

Sale and Transfer. In the event of sale, merge, consolidation, change in control, transfer of substantial assets, reorganization or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us. This includes, but is not limited to, personally identifiable information provided by you and other information concerning your relationship with us.

Administration and Data Management. We may transfer your personal information to third parties, under confidentiality obligations, when the performance of any service in relation to the activities outlined above is sub-contracted (e.g. the administration of a marketing campaign).

Legal purposes. We will collect, use or disclose your personal information if permitted or required by law and/or when we believe such action is necessary to protect or defend us, or other third parties, against error, negligence, breach of contract, theft, fraud and other illegal or harmful activity; to comply with our audit and security requirements; and to audit compliance with our corporate policies, procedures, and legal and contractual obligations.

5. Disclosure of Personal Information

In addition to the disclosures identified above, from time to time we may disclose personal information to:

a. our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising; data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law;

b. a person or entity, including our affiliates, to whom disclosure is required in order to fulfill one or more of the purposes described above under “Purposes for Collecting Information”;

c. a person who, in our reasonable judgment, is providing or seeking the information as the authorized or appointed legal agent of the subject individual; or

d. any third party with your consent or where disclosure is required or permitted by law. Your acceptance of the Terms and Conditions of use of this site, which include this Privacy Statement, constitute the granting of consent to the use and disclosure of your personal information for the purposes set out above.

6. Security

We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and us, or information stored on our servers, will be free from unauthorized access by third parties.

7. Unsubscribe, Access, Questions and Further Information

Per your request, where the law requires us to do so, we will confirm what personal information we have concerning you, update your information, remove your information and/or correct any inaccuracies in your personal information.

8. Links

juanvaldezcoffeeonline.com may contain links or references to Web sites that we do not control. Please be aware that our privacy statement does not apply to such sites. We encourage you to read the privacy statements and terms and conditions of all linked or referenced sites you access.

Safe Shopping Guarantee

juanvaldezcoffeeonline.com protects you while you shop, so you never need to worry about credit-card safety.
Terms and Conditions

Terms and Conditions

Terms of Use

Last Update: August 2019

Please read these terms of use carefully. Accessing or using this website (“the Website”)
constitutes acceptance of these terms of use ("Terms"). If User does not agree to these terms, or
is not able and competent to enter into the same, User should not access or use this website.
These terms contain disclaimers and other provisions that limit our liability to user and may be
revised by NFCGC RETAIL LLC. in its sole discretion and at any time.

1. Account registration form:

Each User shall fill out a registration form in order to use the Website. Registration is open
to natural persons over twenty-one (21) years of age. Each User shall only register once
committing themselves to deliver accurate, complete and truthful information.

2. Privacy

The content of the Website is owned or controlled by juanvaldezcoffeeonline.com and is
protected by worldwide copyright laws. Content may only be downloaded for personal use
and non-commercial purposes. Content may not be copied or used in any other way.
Collection, protection, use, transfer and transmission of personal data submitted to the
Website is ruled by the Website Privacy Statement, which form part of these Terms.
Hence, by using the Website Users indicate that they accept and comply with it.
If a User signs up in his/her account on the Website, the User is, by default, accepting in to
receive promotional email communications from NFCGC RETAIL LLC. o its Affiliates
("Email Communications"). The User may, at the time of sign up, opt out of receiving Email
Communications.
Affiliate shall mean any person or entity that directly or indirectly controls or is controlled
by NFCGC RETAIL LLC.

3. Copyright, Trademarks, and User License

The Website and all content therein, including, without limitation, the trademarks, service
marks, trade names, trade dress, logo and all designs, text, pictures, policies, information
and products, are the property of NFCGC RETAIL LLC. or its licensors and are protected
by U.S. and international copyright laws. The NFCGC RETAIL LLC. Marks and Third-Party
Marks may not be copied, imitated, or used, in whole or in part, without the prior written
permission of NFCGC RETAIL LLC. or the applicable trademark holder, except to identify
the products or services offered by NFCGC RETAIL LLC. The Website and its content are
protected by copyright, trademark, patent, and other proprietary rights.

4. Indemnification

The User agrees to defend, indemnify, and hold harmless NFCGC RETAIL LLC., its
Affiliates and its service providers, and their respective employees, contractors and
directors from any and all claims, suits, damages, costs, lawsuits, fines, penalties, liabilities,
and expenses that arise from or relate to the User’s use or misuse of the Website or the
violation of these Terms.

5. Warranties; Disclaimers

The User accepts he/she is using the Website at his/her or her own risk. The owners of this
site will make reasonable efforts to include up-to-date and accurate information, but
make no representations, warranties or assurances as to the accuracy, currency or
completeness of the information provided. The owners of this site shall not be liable for
any damage or injury resulting from your access to, or inability to access, this Internet site,
or from your reliance on any information provided in the site. The Website may include
technical inaccuracies or typographical errors.

6. Governing Law and Jurisdiction

These Terms and the use of the Website are governed by the laws of the State of New
York.